The Guide
Help Center
Plain answers about how Lerabase works — the same knowledge base that powers tips across the site.
- For driversGetting verified: what to expectThe two-minute identity check that puts the golden shield on your profile.
- For driversWhat documents you needCDL and non-CDL drivers need slightly different documents.
- For everyoneYour photos: what we keep, what we delete, and whenID and face-check photos delete themselves 30 days after a decision.
- For driversVerification didn't pass — what nowMost failures are photo quality. Here's how to fix each reason.
- For everyoneWhat the golden shield meansVerified means this person's documents match this person — and what it doesn't mean.
- For driversBuilding your Smart ProfileWhat Stage 2 asks for, why, and what unlocks as you go.
- For everyoneWho can see your profile and whenThe privacy ladder, in plain words: public card, connections, and employers each see something different.
- For employersChoosing your employer typeCompany, recruiting company, or independent recruiter — the one you pick shapes which questions you answer and what your team can do.
- For employersCreating your company profileOne continuous wizard, saved on your device as you go, with almost nothing that can stop you from finishing.
- For employersInviting your teamAdmins and Recruiters join by email invite — and everyone verifies their own identity individually.
- For employersWhat "Workspace Owner" meansThe one person who controls the organization — and how the role moves to someone else, safely.
- For employersBusiness documents & verificationWhat to upload, what happens after, and what "verified" does — and doesn't — mean.
- For everyoneSigning in and staying safeYour password, Google, or Microsoft day to day, an email code if you forget, and two step login for staff and people who open driver documents.
- For everyoneEmail noticesChoose which updates reach your inbox. They usually arrive within a minute.