For everyone

Signing in and staying safe

Your password, Google, or Microsoft day to day, an email code if you forget, and two step login for staff and people who open driver documents.

Sign in with the confirmed email on your account and your password. Forgot it? Choose the email code option on the same page. After the code, Lerabase offers to set a new password right away, or you can skip and do it later in Account settings.

Prefer one tap? Choose Continue with Google or Continue with Microsoft. If your Google or Microsoft email is the same as your Lerabase email, it just works. If it is different, sign in once with your password, open Account settings, and choose Connect Google or Connect Microsoft. Connected the wrong one? Choose Remove in the same place. Google and Microsoft only sign you in: everyone joins with a phone check first, so a Google or Microsoft account that is not connected is sent to Join.

After many wrong tries, sign in pauses for a few minutes. Lerabase never locks your account for wrong passwords, so nobody can lock you out on purpose. Once every 30 days we text a code to your phone to check it is still you.

Lerabase staff, and business team members who can open drivers' documents, use two step login: the password, then a code from a free authenticator app on your phone, such as Google Authenticator. Team members who open documents may instead continue with Google or Microsoft. We ask for the second step again after 12 hours.

Lost the phone with your authenticator app? On the two step page, choose Ask for help. A person checks it is really you, then resets it. A spare phone, added in Account settings, avoids the wait.

Think someone else used your account? Open Account settings, choose Sign out of all devices, then set a new password. A new password also signs out your other devices. Lerabase emails you when your password, email, phone, or two step login changes. We never use security questions.